PRIVACY POLICY
Last Updated: 12/04/2026
Provyn ("Provyn", "we", "our", or "us") respects the privacy of clinics and patients who interact with our platform. This Privacy Policy explains how information may be processed when using Provyn services. Provyn provides communication automation tools designed to help clinics respond to missed calls, patient inquiries, appointment reminders, scheduling notifications, and other communication workflows that support clinic operations and help recover missed patient opportunities. Provyn does not provide medical care and does not store medical records.
information we process
Provyn may process limited contact information necessary to support communication workflows. This may include:
• Phone numbers
• Communication timestamps
• Message delivery status
• Basic contact information submitted through communication forms or messaging systems
• Provyn is designed to minimize the collection of protected health information whenever possible. Clinics remain responsible for determining what information is included in communications.
How Information Is Used
Information processed through Provyn is used only to support communication between clinics and patients. These functions may include responding to missed calls, following up with inquiries, sending appointment reminders, notifying patients of scheduling availability, and other administrative communication workflows that support clinic operations.
Provyn does not sell, rent, or share personal information with third parties for advertising or marketing purposes.
SECURITY
Provyn uses secure infrastructure and encrypted communication channels to protect information processed through the platform. Access to systems is restricted and monitored to help maintain the integrity of the service.
Business Associate Agreement
Provyn requires a Business Associate Agreement (BAA) with all clinic clients. A signed BAA is provided as part of the onboarding process and establishes the responsibilities of both parties regarding the protection of protected health information in accordance with HIPAA regulations.
Provyn provides secure communication infrastructure designed to support HIPAA compliant messaging.
Clinics remain responsible for their own internal compliance policies and procedures related to patient information.
Third Party Services
Provyn may integrate with external phone systems, scheduling platforms, or messaging providers selected by a clinic. These services operate under their own privacy policies and terms.
Data Retention
Communication data will be stored to support message delivery and system functionality. Clinics remain responsible for maintaining their own patient records and clinical documentation.
Policy Updates
Provyn may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.
Contact
For questions regarding this Privacy Policy please contact:
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